About this privacy policy
Sulan Bio operates an online research compound catalogue, ordering and fulfilment platform. This privacy policy describes the types of information that may be processed when you browse the website, submit an enquiry, place an order or interact with Sulan Bio support.
Information we may collect
Information may be collected when you interact with the Sulan Bio website, submit forms, place an order or communicate with support.
Information such as your name, email address and other contact details submitted through forms or during checkout.
Product selections, quantities, delivery destination, shipping information and order status.
Browser, device, traffic, referral and usage information that may be collected through analytics technologies.
Support requests, contact form submissions, order enquiries and related correspondence.
How information may be used
Information may be used to process orders, provide fulfilment support, respond to enquiries, maintain the website, improve user experience, prevent abuse and support platform security.
- Process and manage customer orders
- Provide shipping and fulfilment information
- Respond to customer support requests
- Maintain website functionality
- Analyse website performance and usage
- Detect fraud, misuse or security issues
Payment-related information
Sulan Bio may provide supported cryptocurrency payment options during checkout. Blockchain transactions may be publicly recorded on the relevant network. Transaction information associated with an order may be used to verify payment and process fulfilment.
Public blockchain records are outside the direct control of Sulan Bio and may remain publicly accessible according to the operation of the relevant network.
Delivery information
Delivery details may be processed as necessary to arrange shipment, provide tracking information, communicate delivery updates and support fulfilment-related enquiries.
Relevant shipping information may be shared with fulfilment providers, logistics services or carriers where necessary to complete delivery.
Cookies and website analytics
Sulan Bio may use cookies, analytics services and similar technologies to understand website performance, improve navigation, measure traffic and identify technical issues.
Depending on your browser and device settings, you may be able to restrict or disable certain cookies. Disabling cookies may affect some website functionality.
External services and links
Sulan Bio may use or link to third-party services including analytics providers, logistics services, blockchain explorers, testing laboratories or other external platforms.
External services operate under their own privacy practices and policies. Sulan Bio is not responsible for the privacy practices or content of third-party websites.
Batch testing references
Some product pages may contain references to independent analytical records, testing task numbers or third-party laboratory information. These records are presented for batch documentation and research information purposes.
Information security
Reasonable administrative and technical measures may be used to protect information processed through the Sulan Bio website. However, no website, electronic transmission or online storage system can guarantee absolute security.
Data retention
Information may be retained for as long as reasonably necessary to process orders, provide support, maintain transaction records, resolve disputes, prevent abuse and comply with applicable obligations.
Privacy requests
If you have a question about information associated with your interaction with Sulan Bio, you may contact support through the website.
Contact Sulan Bio→Changes to this policy
This privacy policy may be updated from time to time to reflect changes to website functionality, fulfilment processes, technology or applicable requirements.
The current version published on this page will apply from the date it is posted.